Lot 4 has been designed for customers to further compete their requirements for Cloud Support Services to help them transition to cloud software or hosting services, as per the following categories: Suppliers will provide services in all of the following capabilities; Planning - the provision of planning services to enable customers to move to cloud software and/or hosting services. Setup and Migration - the provision of...

Lot 4 has been designed for customers to further compete their requirements for Cloud Support Services to help them transition to cloud software or hosting services, as per the following categories: Suppliers will provide services in all of the following capabilities; Planning - the provision of planning services to enable customers to move to cloud software and/or hosting services. Setup and Migration - the provision of setup and migration services which involves the process of consolidating and transferring a collection of workloads. Workloads can include emails, files, calendars, document types, related metadata, instant messages, applications, user permissions, compound structure and linked components. Security services - Maintain the confidentiality, integrity and availability of services and information, and protect services against threats. Quality assurance and performance testing - Continuously ensure that a service does what it's supposed to do to meet user needs efficiently and reliably. Training Ongoing support - Support user needs by providing help before, during and after service delivery.

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